Returns & Refunds

Returns Policy

RETURNS ARE FREE, but in order to return a product, keep in mind that:

* We will refund or exchange the garment within 15 days of receipt, provided that the product is still in perfect condition, unworn, and with all tags attached.

Returns received past 14–30 days will automatically receive store credit in the form of an Oneday gift card.

* The quality of all the items are controlled and checked for any faults before they are dispatched to customers.

* If somehow you have received a wrong item or an item that is not in perfect condition, please, contact us immediately at info@wearoneday.com.

* All the items you wish to return is better returned in the same shipment to ensure your return is processed as quickly as possible.

* Items should be returned in their original packaging to ensure they are adequately protected in transit. Package boxes should also be protected as they are considered part of the product. 

Additional Returns Information

* Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.

* Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.

* Your return package will be accepted within 7 working days from the delivery date at our warehouse.

* Refund will be made in 5 to 15 working days.

How to make a Return:

If You received parcel with DHL:

    1. Pack items you want to return back into box in which you received your order, or in similar packaging. 
    2. When all the garments are packed, and the box closed stick the return label which came with your order in the box. 
    3. Call DHL client service, tell your return label number, and reserve a courier who will pick up products that you want to return. 

     

    If You received parcel with Omniva:

    1. Pack items you want to return back into box in which you received your order, or in similar packaging.
    2. To return a parcel, take it to the nearest Omniva parcel machine and select the ‘Return a parcel’ option on the screen. Then enter the returns code (it is sent in the package delivery text message) and follow the on-screen instructions.
    3. After entering the code, the door of the parcel locker will open and you can place the package.

    Returning Items

    As an alternative to using your rights under the DSRs, you may prefer to return items. Making a return or exchange is easy.

    Please, contact us at info@wearoneday.com if you would like to return your order. Your money will be refunded within 15 days after receiving the returned order and completing the quality check. We reserve the right to refuse return of a damaged, worn or used items. The order should be returned within 14 - 30 days.

    Customer care
    info@wearoneday.com
    Glamoralle SIA
    Berzaunes Str 1-1
    Riga, LV-1039, Latvia

    You will be notified by email once your return has been received and processed.

    Cancelling Your Order Under the Distance Selling Regulations

    If you are based in the EU under the Consumer Protection Distance Selling Regulations 2000 (DSRs), you have the right to cancel your order with us.

    You must notify Customer Service in writing of your wish to cancel the contract for your entire order under the DSRs within 7 (seven) working days of receiving your items. Either email info@wearoneday.com or write to the address:

    Glamoralle SIA
    Berzaunes Str 1-1
    Riga, LV-1039, Latvia

    We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

    Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.

    All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

    Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

    Receiving a Refund

    After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

    Your refund will be credited to the original purchaser's credit card or on the bank account you provided (in case you selected C.O.D. payment) and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.

    If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the wearoneday.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned order.

    Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

    Sales Policy

    Due to the processing of a huge number of orders during One Day online sale, the refund can take up to 18 working days.